Refund policy

Returns and Refunds

We accept return requests only for products that arrive defective, damaged, incorrect, or materially misprinted. You must contact us within 15 days of delivery to report the issue and request a return or replacement.

We do not accept returns for buyer’s remorse, incorrect size or color selected by the customer, preference changes, or other non-defective items.

If your item arrives defective, damaged, incorrect, or materially misprinted, contact us at return@livelocal.life within 15 days of delivery. Please include your order number and clear photos showing the issue so we can review the claim.

Do not send an item back without authorization. If a physical return is required, we will provide return instructions.

For an approved claim, we may provide a replacement or refund depending on the circumstances. Approved refunds are issued to the original payment method.

We do not offer exchanges for non-defective items.